Service Delivery Excellence Awards Dinner

 

A huge thank you to all our esteemed guests for joining us on the night of nights in Sydney! We are so pleased to have hosted you all. Check out the photographs from the evening below, with a link to the folder containing all photographs.

To save the photo, click ‘See All Images’ to go into the folder, right click the photograph you want and press download.

 

P.S. Don’t forget to submit your feedback below about the night, as we’re eager to hear your thoughts! It’ll only take a few minutes…

 

 
Complete the short, 5-minute feedback form below:
 
 

Cater Care is excited to host the Service Delivery Excellence awards on the 29th September 2022.

It will be held at Bonnie Doon Golf Club from 5.30pm.

If you have any further questions, which aren’t answered in the below frequently asked questions, be sure to email sdedinner@catercare.com.au


The Event

Q: What time do I need to arrive at the event if I’m not travelling from the hotel with other Cater Care attendees? 

A: 5:30pm sharp. 

Q: What is the venue address? 

A: Bonnie Doon Golf Club, Banks Ave, Pagewood NSW 2035

Q: What do I need to wear?

A: The dress code is formal/cocktail i.e. suit, formal dress. Comfort is key however! No specific items of clothing are mandated, such as ties or floor-length gowns, but ensure that you dress up in your own style, have fun and enjoy the night. 

Q: Can I share photos from the event on social media?

A: Yes, however please refer to Cater Care’s social media policy

RSVP

Q: How do I RSVP to the event?

A: Complete the Google form

Q: How do I notify you of any dietary considerations or restrictions, for me or my guest? 

A: Ensure you have completed the Google form sent out to capture you and your +1’s details.

Travel

Q: Who will book my flights and accommodation?

  • Accommodation will be organised for all attendees. The accommodation is the Pullman Sydney Airport Hotel.
  • Flights – Nargis Rezaee from Cater Care’s administration team will coordinate the individual flight bookings for all attendees (including +1’s). 
  • Use the google form to specify any travel preferences. Guests will be travelling with Cater Care’s preferred airline partner, Virgin Australia.
  • For those guests travelling by air, you will be booked to fly into Sydney on Thursday and departing on Friday. If you’d like to come down earlier or stay in Sydney longer you’ll need to specify your preference on the form. Please note that although your flights and accommodation on the Thursday night are paid for you’ll need to pay for any additional expenses you incur i.e. additional accommodation nights and meals.

Q: What time do I need to arrive at the airport for my flight/s?

A: Please refer to your booking confirmation for correct timings.

Transport

Q: How will I be transported to and from the airport in Sydney? 

A: The Pullman Mascot has a shuttle service to transport you to and from Sydney Airport. The driver will collect your name so Cater Care can cover the cost. Please view the schedule HERE. The bus pickup stop is located between T2 and T3 at the horseshoe bend in the road, at Bus Stop 4. If you have any issues, please contact the shuttle company at the following number, 02 9697 2322.

Q: How will I be transported to and from the hotel to the event venue?

A: A bus will leave the hotel at approximately 4:45pm to transport guests to the event. A bus will then transport guests back to the hotel at the conclusion of the event.

Q: Is car parking available at the hotel?
A: Yes, car parking is available at the hotel.

Key Contacts

Q: Who do I reach out to if I have any issues with my flights, queries regarding transport to the hotel, if I’m unable to attend, or have any other issues?

  • Email sdedinner@catercare.com.au
  • Or contact Nargis Rezaee via phone on 02 8833 0265
  • For after hours contact Duncan via mobile 0400 786 879

Costs

During your trip, Cater Care will cover the cost of:

  • The return flights to Sydney for you and your plus one (if required)
  • One night accommodation at the Pullman Sydney Airport Hotel, including breakfast at the hotel
  • Transport to the event venue via bus transfer from the hotel
  • Transport to and from the airport (both ways) at your point of origin. This will be through, either:
    • An Uber fare, which will be credited to your personal account, or
    • Paid parking at the airport for the 1 night you’re away that you can expense back

Costs to be covered by you, include:

  • Additional night(s) accommodation in Sydney, including any meals
  • Any food or beverage consumption not provided at the awards event or breakfast i.e. hotel bar, restaurant or mini-bar

Q: Will it affect my shift / hours of work?

  • The awards dinner is on Thursday evening, which means you won’t be rostered to work Thursday or Friday.
  • Furthermore, for those that will be flying in from interstate that plan to stay on in Sydney (or arrive early) you’ll need to advise your manager so that they can plan accordingly, while be sure to stipulate your preferred flight dates using the google form (linked below).

COVID Information

Q: When will I be notified about a cancellation should COVID impact this event?

A: We will continue to monitor the impact of COVID and communicate any relevant updates right up until the event. This includes taking into account the way individual Australian States and Territories are responding to COVID. Rest assured that we will not put anyone in danger. If COVID is an issue we will not be proceeding with this year’s event.

Q: If the event is cancelled, am I reimbursed for costs? 

A: You (and your guest) can choose to extend your stay (or arrive earlier), however the additional costs for accommodation will be at your expense. Therefore, if you plan to stay on in Sydney we would advise you to ensure there is flexibility in relation to COVID cancellations.

Q: If I am impacted by COVID and no longer able to attend, will I be reimbursed for costs?

A: You (and your guest) can choose to extend your stay (or arrive earlier), however the additional costs for accommodation will be at your expense.

Q: Will there be COVID precautions in place for the event? 

A: Yes, there will be a COVID safe plan in place for this event.


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