We say this all the time—aged care food services go beyond simply serving meals. It’s about creating moments of joy, connection, and nourishment that enhance residents’ daily lives.
Because of this, our commitment to excellence in aged care catering is at the heart of everything we do. But don’t just take our word for it—our clients’ experiences speak for themselves.
Through real stories and client testimonials, we’re sharing how transitioning from in-house catering to an outsourced model proved a game-changer for two of our clients, providing them with high-quality food, professional service, and people-first approach.
Bringing Joy Through Food – Client Testimonials
At Martin Luther Homes, the move from an in-house model to outsourced catering with Cater Care in 2018 streamlined operations and significantly improved the care and nutrition residents received. As a multicultural community, food plays a central role in celebrating culture and connection.
“Cater Care’s menus address dietary needs of all residents. This level of service is testament to the high level of quality and dedication they bring to our team.”—Elise Gowens, Director of Nursing, Martin Luther Homes
Our chefs work closely with staff and residents to ensure meals are familiar, nourishing, and something to look forward to. The impact extends beyond the plate—it’s about creating experiences filled with comfort and dignity.
“It’s all about bringing joy and connection through food.”—Tasmine Kose, State Manager – Vic, Cater Care
Watch the Transformation Firsthand
See how our aged care food services have improved life for residents and staff at Martin Luther Homes.
Our services also made a meaningful difference at Beauaraba Living. Transitioning to outsourced catering alleviated staff workload, improved resident nutrition, and reduced operational costs.
“It personally took a lot of workload off me—the cook-fresh, and the cook on-site.”—Janet Newlands, Director of Care Services, Beauaraba Living
More Than Just Catering – It’s a Partnership
We are privileged to work with aged care communities across Australia, enhancing resident experiences and supporting care teams. Our commitment to aged care catering goes beyond the kitchen—it’s about making meaningful mealtimes that enrich lives. With a focus on quality food services, we ensure that every meal meets the highest standards of taste and nutrition.
Watch the videos and see the difference for yourself.
Himal demonstrates teamwork daily and without seeking praise or reward. A recent instance of going above and beyond was changing 30 monitors in the Brisbane office, which would cause downtime for the wider team. When asked how he planned to do this, he responded, “I will come in over the weekend so that it won’t affect or disrupt anyone’s work.” Himal always ensures everyone is supported and has what they need to do their jobs. His commitment to teamwork is commendable.
Customer Care Excellence Award
James Milson Woolwich is a one-person site, which means Claire works closely with the site’s care staff to assist in providing the residents’ daily requirements and meal service. Unfortunately, with the current staffing challenges, staff don’t always arrive, which results in Claire staying back to continue service, often with little notice. Claire never complains and always puts the needs of her residents first, and stays on site to ensure the residents’ dining experience is enjoyable and timely. Claire demonstrates great customer care every day.
Safety Champion Excellence Award
Nitika joined the team in the midst of COVID-19. Her can-do attitude and supportive, informative approach uplift the sites’ morale. Nitika respects a site team’s responsibility to service, so her willingness to take a flexible approach and work with a team to ensure incidents are reviewed and action is taken results in the best outcome. Although Nitika’s role is safety, it is important to also acknowledge her positive impact while working in partnership for safety and that safety is not seen as just another routine task.
Culinary Excellence Award
Martin receives only praise and positive comments from all corners of Westminster School in SA. Boarders, parents, school staff, board members and the school community are so impressed with his commitment to fresh, tasty food presented in the best way possible that they often share feedback. Feedback includes “The food always looks fantastic!”, “Looks amazing!”, “You’re setting the bar a bit high for when my boy comes home for the holidays.”, “I have been here for six years, and his culinary skills are the best I have seen.” Congratulations Martin.
Leadership Excellence Award
From the outset, Shaun has been committed to building his team into the most efficient and safety-conscious team through continuous encouragement and training. To facilitate action, not just words, he set up a safety centre with a laptop for his team to participate in Cater Care and the client’s safety learnings and shares. This leadership approach contributed to Shaun and his team recently achieving 100 incident and injury-free days. Congratulations to the team Jacinth Ambrosia!