Service Delivery Excellence Awards

Q: What time do I need to arrive at the event if I’m not travelling from the hotel with other Cater Care attendees? 

A: 6:45 pm. 

Q: What is the venue address? 

A: The Grounds Factory, 4a/2 Locomotive St, Eveleigh NSW 2015

Q: What do I need to wear?

A: The dress code is cocktail, i.e. suit.

Q: Can I share photos from the event on social media?

A: Yes, however, please refer to Cater Care’s social media policy.

Q: How do I RSVP to the event?

A: Complete the Google form

Q: How do I notify you of any dietary considerations or restrictions, for me or my guest? 

A: Ensure you have completed the Google form sent out to capture you and your +1’s details.

Q: Who will book my flights and accommodation?

• Accommodation will be organised for all attendees. The accommodation is the Novotel Sydney Darling Square
• Flights – One of Cater Care’s administration team members will coordinate the individual flight bookings for all attendees (including +1’s). 
• Use the Google Form to specify any travel preferences. Guests will be travelling with Cater Care’s preferred airline partner, Virgin Australia.
• For those guests travelling by air, you will be booked to fly into Sydney on Friday and depart on Saturday. If you’d like to come down earlier or stay in Sydney longer, you’ll need to specify your preference on the form. Please note that although your flights and accommodation on Friday night are paid for, you’ll need to pay for any additional expenses you incur, i.e., additional accommodation nights and meals.

   

Q: What time do I need to arrive at the airport for my flight/s?

A: Please refer to your booking confirmation for the correct timings.

Q: How will I be transported to and from the airport in Sydney? 

• We’ll be issuing Uber credits to transfer you from the Sydney airport to the hotel.
• Alternatively, you can catch the train to the Museum Station and walk to the hotel. If you take this option, be sure to keep your receipts and complete an expense form on your return to work.

Q: How will I be transported to and from the hotel to the event venue?

A: The venue is a 15-minute drive from the Hotel. We’ll have some charters at the hotel and leave as a group at 6:20 p.m.

Q: Is car parking available at the hotel?
A: There is no car parking available at the hotel. There is a car park at First Parking Darling Square Car Park – Zollner Cct, Haymarket

Q: Is car parking available at the venue?
A: Parking is available at the South Eveleigh precinct (2 minutes walk to the venue). Carpark entry is from 2 Central Avenue Car Park

Q: Who do I reach out to if I have any issues with my flights, queries regarding transport to the hotel, if I’m unable to attend, or have any other issues?

• Email sdedinner@catercare.com.au
• Or contact the Cater Care Administration team via phone 07 3851 8412  
• For after-hours contact Duncan Matthews via mobile 0400 786 879

During your trip, Cater Care will cover the cost of:

• The return flights to Sydney for you and your +1 (if required)
• One night accommodation, including breakfast at the hotel Novotel Sydney Darling Square
• Transport to and from the airport (both ways) at your point of origin. This will be through, either:
  • An Uber fare, which will be credited to your personal account, or
  • Paid parking at the airport for the 1 night you’re away that you can expense back.

Costs to be covered by you include:

• Additional night(s) accommodation in Sydney, including any meals. (Please advise the team of any additional nights, and we can book this on your behalf at a discounted rate; however, you’ll pay the hotel directly)  
• Any food or beverage consumption not provided at the awards event or breakfast, i.e. hotel bar, restaurant or mini-bar

Q: Will it affect my shift/hours of work?

• The awards dinner is on Friday evening, which means you won’t be rostered to work Friday or Saturday.
• Furthermore, for those flying in from interstate who plan to stay on in Sydney (or arrive early), you’ll need to advise your manager so that they can plan accordingly. Be sure to stipulate your preferred flight dates using the Google form.